Historically this important touchpoint took the form of a phone call and, as such, was subject to delays from missed calls and voicemail. As a best practice, Reliance Matrix absence management specialists proactively reach out 5 days prior to the employee’s scheduled return to confirm the date and other important information. The return to work (RTW) process is one of the most important phases of any employee leave, for both the employee and the employer. This latest innovation allows employees to easily confirm or change their return-to-work status through text messaging, enhancing the employee experience and rapidly updating employee information across proprietary Matrix platforms as well as client HCM systems. PHOENIX-( BUSINESS WIRE)-Reliance Matrix, a leading provider of employee benefits solutions and technology enabled absence and productivity services, has launched new “Text Back” technology into its integrated claim experience across all solutions and services.
